Depending on the restrictions currently imposed at your time of handover the process will vary.
When possible we will conduct face to face handovers & take you through the basics of your trailer.
If we are unable to hold face to face handovers we may need to do a hitch’n’go style handover without the ability to show you through the main components of your trailer. If this occurs we can schedule you in at a later date to bring the camper back to us to conduct your handover if you would like.
Because of the varied ability to conduct handovers we are working to create more video tutorials to help you learn all about how to use your new camper.
From opening to closing, how to use the water connections, lighting your stove & where your storage is, we are making videos to show you it all.
All of our video tutorials can be found on our YouTube channel, Click Here for our Lumberjack Tutorials Playlist.
We will fit the towing block to your car. Please before you come, take off your towing ball if you have one on your car. They can be a bit rusted on, so please look at this before you come in.
Some customers find it easier if they regularly use a ball, to purchase a second goose neck, for use with the towing block so they don’t have to keep swapping over the ball to the poly block.
Please watch our short YouTube video below to show what we mean by removing the towing ball.
We want to make sure that when you leave our dealer you are able to set up your trailer with ease.
Contact your local dealer to ask about booking in your handover & what times are available.
They will go through how to open and close the trailer or hybrid, towing tips and general use.
A hybrid caravan is a cross between a traditional caravan & a camper trailer. The cooking facilities & fridge storage are all accessed from outside the main cabin of the unit, the same as in camper trailers.
The main body shape & fibreglass composite construction are more like that of a traditional caravan as well as the interior bathroom facilities & loads of storage space.
Our hybrid caravans are well equip for off road conditions as they have independent suspension & come with a heavy duty polyblock hitch the same as our camper trailers.
The term forward fold comes from the way that the trailer opens.
Starting at the drawbar, which way does the trailer open up?
A Forward Fold trailer opens up towards the drawbar, or forward.
Many of the components on the trailer can be upgraded. For example, trailers with standard tyres can be upgraded to have branded mud or all terrain tyres instead.
We also have a variety of upgrades available for all our models such as Gas connection upgrades, interior diesel heaters, 240v connections & more.
Please talk to our friendly sales staff for further assistance.
Our trailers are imported to the strict AU Vehicle Standards from China in parts.
Our team here assemble the trailers. We assemble the underbody, attach the drawbar and run the wiring. This process usually takes around 1-2 weeks per shipment from time of arrival.
Its important to us that your trailer has all its safety checks performed and assembled correctly. We are proudly Australian owned and a 100% hand made product.
To give you an idea, here’s some images of how the trailers arrive to us and the assembly process.
The trailer has electric brakes wired into the brakes.
For the electric brakes to function, you need to have fitted to your car an electric brake controller. This controller will make the brakes on the trailer brake when the car brakes.
You must have electric brakes fitted to your car to legally tow one of our trailers. This is because its tare weight will be greater than 750kg. It is against the law to tow one of our trailers without electric brakes fitted to your towing vehicle.
Yes all of our trailers come standard fitted with an anderson plug. This is on the drawbar of the trailer.
You can connect the anderson plug to charge the battery with a solar panel or while towing your trailer, if you have an anderson plug connection on your car you can charge your trailer battery while driving.
Absolutely yes. All of our trailers come standard as a kit with the annex roof, the annex walls (sides and front) and the annex floor.
The canvas we use for our annexes is a heavy 14oz canvas with double stitching throughout so it’s made to last.
All the windows feature midge proof mesh to keep the pests away too.
As we all know mass gatherings are difficult to conduct right now, unfortunately this means camping shows.
But we are adapting to the situation, with our online chat & phone calls we can still have all the communication we did before. We can arrange video calls & walk you through your favorite camper setup in our showroom exactly how we would at a camping show.
Adapting to this current climate we can still show you our campers & keep the show experience going without you needing to leave your home.
Our showrooms are still open if you want to visit us in person & see our campers for yourself.
If you come to visit us we ask you to please follow the current government requirements regarding social distancing & masks.
Each show attracts a different entry fee.
Entry for an adult is usually around $10 – $15. Individual show entry fees are listed on our shows page under the details about the show. Here you can also find the location of the show and opening times.
See you there!
The models that we have on display is determined by how big the site that we have been able to secure is.
Please call us before the show and we can give you advise on which models will be on show.
When you order your trailer from us, to get a great show deal you are required to pay a deposit. This deposit is securing your show deal price.
We will always work hard to meet your time frame for when you need your trailer. If the trailer you have purchased is in stock, for us to hold this trailer for you we require full payment for your trailer.
We have such a high demand for our trailers, and unfortunately we cannot hold trailers if they have not been paid for in full.
Please talk to our friendly sales team about our stock on hand at the time of purchase and we will do everything we can to get your trailer to you when you need it.
We offer great show specials to our customers who come and see us.
If we still have the product in stock and you saw us at a show, we are more than happy to discuss the deal that was on offer if you contact us within a few days of the show.
Please be aware that some of the items that we bundle up with our show specials can become out of stock during the sales at the show. For example, if we offer a free fridge at the show, and we become out of stock while the show is on, we are unable to offer you the same show special.
It’s important to note that if you see us at a show and really love the trailer and the show deal, it’s safer to secure the deal at the show and not wait.
We go almost all of the shows in Victoria and many in New South Wales.
Currently due to the Covid-19 situation most shows have been cancelled or postponed but you can still contact us if you would like to see more about a particular model. We would be happy to send you through a personalised video demo of the model you’re interested in.
Our next show we will be attending will be on our “Shows” page and also on the home page.
Click here to view our up and coming show dates.
To help you learn how to use & setup your new camper trailer or hybrid caravan we have various user guides & pole plans.
These can be downloaded at any time from the User Guides page on our website, Click Here to go to the page.
To view the individual model guides you will need a password. This can be found in your handover kit or in your welcome email from Lumberjack, if you are unable to locate this please give us a call & we can help you.
Below is a video tutorial to show you step by step how to find our user guides & pole plans.
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Every Lumberjack camper trailer & hybrid caravan is fitted with 4 heavy duty stabiliser legs. These drop down to stabilise your unit while you’re camping.
Click below to watch our quick video to show you how to raise, lower & maintain these important components to your Lumberjack.
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Lumberjack Camper Trailers & Hybrid caravans have the optional upgrade of coming with a diesel heater. This is perfect for camping in colder climates or during the chilly months.
Please click below to watch our short YouTube video where we go through where the diesel heater has been installed, how it functions, how to turn it on & off as well as changing the temperature settings.
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Lumberjack Camper Trailers & Hybrid caravans come with an Al-Ko branded Jockey wheel fitted to the front of the drawbar.
We have made a short instructional video to demonstrate how to lower, raise & maintain it. You can also find written instructions in your care & maintenance manual provided at the point of purchase.
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All of our pole plans, model user guides & our Care & Maintenance manual can be found online on our main resources page.
Click Here to head over there to check it out.
Our individual model guides are password protected so only our trailer owners have access to these, if you own one of our trailers but have lost your password please contact us & we can help.
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If you are having a really hard time with your trailer & would like some extra help please contact us. You can get in touch with us via our main phone number on 1300 30 40 45 , via live chat here on our website or via messenger on Facebook.
We want to ensure all our customers are confident when using their trailers so they can have a good time. We have a variety of ways we can give further assistance to you if required; such as booking phone call appointments, video demonstrations, creating new written guides for you or booking in live demos in our showroom.
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Converting the seating space in our campers is virtually the same process for all models, please click below to watch our short YouTube video showing how we convert the seating space in the Glenaire:
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To learn how to use the multimedia player please click below to watch our short YouTube video:
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To learn how to connect the hot water to the kitchen of your trailer please click below to watch our short YouTube video:
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To see how to open & close the cargo rack please click below to watch our short YouTube video:
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Setting up the annex can look like a daunting task but when you break it down into the main steps it’s easy to do.
Below is a short video on how to setup an annex, the pole numbers may change from model to model, but the key steps shown below are the same for all models.
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Only Trailers which have a GTM exceeding 2000Kg are required to have an electric breakaway fitted. This is an emergency device which activates in the event your trailer becomes detached from your car while moving. When the main pin is removed from the system it activates & uses the housed battery power from your camper to apply the electric brakes.
To see how to connect the breakaway to your towing vehicle please click below to watch our short YouTube video:
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